Privacy Policy

This Privacy Policy applies to information collected through the Elite HC website, online contact or booking forms, estimate requests, website chat or messaging tools, and related electronic communications. It does not replace our Client Service Policies, which govern cleaning appointments, access to the property, payments, cancellations, quality concerns, and photos taken during service.

• Third-party websites, applications, and services have their own privacy practices. This policy does not control those third parties.

Depending on how you interact with us, we may collect the following categories of information:

• Contact information: name, email address, phone number, and preferred method of contact.
• Service information: cleaning address, property type, number of bedrooms and bathrooms, service requested, preferred date or frequency, access or parking notes, pet information, and special instructions.
• Communications: messages, emails, text messages, form submissions, feedback, reviews, and customer-service records.
• Photos and files: images or documents you voluntarily upload to help us evaluate the condition or scope of a cleaning request.
• Technical information: IP address, browser type, device type, operating system, referring page, pages viewed, dates and times of visits, approximate location derived from IP address, and similar usage data.
• Payment information: if online payment is offered, payment card information is processed by the selected payment provider. Elite HC does not intentionally store full payment card numbers on its own website systems.

Please do not submit Social Security numbers, account passwords, medical records, government identification numbers, or other sensitive information that is not needed for a cleaning-service request.

• Directly from you when you submit a contact form, estimate request, booking request, review, message, photo, or other information.
• Automatically through cookies, server logs, analytics, and similar technologies when you use the website.
• From service providers that help operate our website, forms, booking system, communications, analytics, maps, hosting, or related business tools.
• From public sources or referral partners when you ask to be contacted or are referred to Elite HC.

• Respond to questions, provide estimates, confirm availability, schedule appointments, and deliver cleaning services.
• Communicate about bookings, reminders, arrival information, changes, payments, quality follow-up, and customer support.
• Personalize and improve our website, service descriptions, forms, scheduling process, and customer experience.
• Maintain business, tax, accounting, service, safety, and dispute-resolution records.
• Protect the security and integrity of the website, detect misuse or fraud, and enforce our policies.
• Send promotional emails or text messages only when permitted by law and consistent with the consent you provided.
• Comply with legal obligations and respond to lawful requests from courts, regulators, or law-enforcement authorities.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, and improve performance. These may include:

• Essential cookies needed for security, forms, scheduling, and basic website functions.
• Preference cookies that remember choices or settings.
• Analytics technologies that help us understand how visitors use the website.
• Third-party embedded tools such as booking forms, maps, videos, reviews, or social-media features.

You can control or delete cookies through your browser settings. Disabling some cookies may affect website features. Third-party tools may set their own cookies and process information under their own privacy policies.

Some browsers offer a “Do Not Track” setting. Because there is no single industry standard for these signals, our website may not respond to all Do Not Track requests. Where applicable law requires a recognized browser-based privacy signal to be honored, we will address it as required.

• When you provide contact information, we may use it to respond to your request and send service-related communications, including estimates, confirmations, reminders, scheduling updates, and follow-up messages.
• Promotional communications will be sent only where permitted. You may unsubscribe from marketing emails by using the unsubscribe option or contacting us.
• You may opt out of promotional text messages by replying STOP. Reply HELP for assistance when those options are available. Message and data rates may apply.
• Opting out of promotional messages does not prevent necessary one-to-one or service-related communications about an existing request or appointment.
• SMS consent and phone numbers are not sold, rented, or shared with third parties for their own marketing purposes.

We do not sell or rent personal information. We may disclose information only as reasonably necessary in the following situations:

• Service providers: companies that provide website hosting, WordPress support, online forms, booking and scheduling, email or SMS delivery, analytics, maps, file storage, accounting, or other business support. These providers may include services such as Hostinger, WordPress tools, BookingKoala, Jotform, and Google services, depending on what is enabled on the website.
• Business operations: employees, cleaners, contractors, or professional advisers who need limited information to schedule, perform, document, or support the requested service.
• Legal and safety reasons: when disclosure is required by law, court order, subpoena, government request, or is reasonably necessary to protect people, property, rights, safety, or the security of our business.
• Business changes: in connection with a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to appropriate confidentiality and legal requirements.
• With your direction or consent: when you ask us to share information or clearly authorize a specific disclosure.

• Photos or files submitted through the website may be used to understand the requested work, prepare an estimate, schedule the correct amount of time, communicate with you, and maintain service records.
• We will use reasonable care to avoid unnecessary disclosure of identifying details contained in submitted images or files.
• Photos or videos taken during a cleaning appointment, including the use of non-identifying work photos for marketing, are governed by the current Elite HC Client Service Policies.
• Do not upload images containing people, children, identification documents, account numbers, medical information, security codes, or other sensitive details unless necessary and specifically requested.

We retain information only for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business and tax records, handling disputes, enforcing agreements, meeting legal obligations, and protecting our business. Retention periods may vary based on the type of information and the reason it was collected.

When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it, subject to technical and legal limitations.

Elite HC uses reasonable administrative, technical, and organizational safeguards appropriate for a small service business. These may include access controls, secure passwords, reputable service providers, software updates, limited staff access, and secure disposal practices.

No website, email system, mobile network, or storage method can be guaranteed to be completely secure. You should use caution when sending information electronically and contact us promptly if you believe your information has been misused or accessed without authorization.

Subject to applicable law and reasonable verification, you may contact us to:

• Ask what personal information we maintain about you.
• Request correction of inaccurate contact or service information.
• Request deletion of information that we are not legally or operationally required to keep.
• Withdraw consent for optional promotional communications.
• Ask questions about how your information is used or shared.

We may need to verify your identity before completing a request. We may retain certain information when required for legal, tax, accounting, security, dispute, or contractual purposes. Residents of certain states may have additional rights under applicable privacy laws; we will respond to valid requests as required by law.

Our website and cleaning services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If a parent or legal guardian believes a child has submitted personal information, please contact us so we can review and delete it where appropriate.

Our website may link to third-party websites or platforms, including booking, review, social-media, map, or payment services. Elite HC is not responsible for the content, security, or privacy practices of those third parties. Review their privacy policies before providing information directly to them.

We may update this Privacy Policy to reflect changes in our website, services, vendors, technology, or legal obligations. The updated version will be posted on the website with a revised effective date. Material changes may also be communicated through the website or another reasonable method.

For privacy questions, requests, or concerns, contact Elite HC LLC through the website contact form or by calling or texting 773-946-9098.

• Please write or say “Privacy Request” and describe the information or action you are requesting.
• Include your name, the contact method previously used with Elite HC, and enough detail for us to locate the relevant records.
• For security, we may ask for reasonable information to verify that the request relates to you or to an authorized representative.
• We will review and respond within a reasonable period and within any timeframe required by applicable law.
• If a request cannot be completed, we will explain the reason when appropriate, such as a legal, tax, security, contractual, or recordkeeping obligation.

By using the Elite HC website or submitting information through it, you acknowledge that you have read this Privacy Policy and understand the practices described here. When consent is required for a particular use, we will request it through the relevant form, checkbox, message, or communication.